Returns & Refund Policy

Effective Date: 1st Shrawan 2083 (July 17, 2026)

1. General Policy

MeroWish Int’l Logistic operates as a cross-border shopping assistance and logistics facilitator (drop‑shipping service). We are not the manufacturer, retailer, or authorised distributor of any product sold through our platform or ordered via third‑party websites.

Generally, international orders are non‑returnable due to cross‑border shipping costs, customs procedures, and the logistical complexity involved. However, we value our customers and will make reasonable efforts to assist you in coordinating returns or exchanges with the original seller where the seller’s policy permits.

2. Eligibility for Return / Exchange

Return or exchange requests are only considered if and only if the original seller (e.g., Amazon.in, Flipkart.com) has an active return window and explicitly accepts returns for the product. MeroWish does not create or extend return policies – we merely follow the seller’s rules.

• Notification Window: You must notify MeroWish of your intent to return within 24 hours of delivery confirmation. Notifications received after 24 hours will be rejected.
• Seller’s Window: The actual return must be initiated and the product shipped back within the return window provided by the original seller. MeroWish will not be responsible if the seller’s window expires.
• Eligible Platforms (Return/Replacement available): Amazon.in, Flipkart.com, Myntra.com, and Nykaa.com – only for products that are explicitly returnable on those platforms.
• Minimum Value: Returns are not accepted for any product valued below NPR 2,500 (due to high shipping and handling costs).
• Product Condition: The product must be unused, unaltered, undamaged, and in its original packaging with all tags, manuals, and accessories intact. Products showing signs of use, wear, or damage will be automatically rejected.

3. Non‑Returnable Items & Exclusions

The following items are strictly non‑returnable and non‑refundable:

• Products purchased from any third‑party website not explicitly listed as eligible in Section 2 (including Meesho, or any other external platform).
• Products weighing more than 5 kg (due to prohibitive return shipping costs).
• Items explicitly marked as “non‑returnable” on the original seller’s product page.
• Custom‑made, personalised, or perishable goods.
• Items purchased during clearance, flash sales, or with promotional discounts where the seller excludes returns.
• Any product where the original packaging, seals, or tags have been opened, broken, or tampered with.

4. Financial Implications

All costs and charges outlined below are non‑refundable:

• Tax & Customs Duties: Government‑imposed taxes, customs duties, VAT, and import processing fees paid to Nepal customs are non‑refundable under any circumstances.
• International Shipping Fees: The inward international freight and handling charges paid to MeroWish are non‑refundable, even if a return/exchange is later granted by the seller.
• Return Shipping: The customer is solely responsible for all costs associated with returning the product to the original seller or to MeroWish’s logistics partner, including domestic courier fees, insurance, and tracking.
• Restocking Fees: Any restocking, cancellation, or processing fees charged by the original seller shall be borne by the customer.
• Advance Payment: For third‑party website orders, 100% advance payment is required and is strictly non‑refundable once the order is confirmed (see Section 6).

5. Return Procedure

To initiate a return, you must follow these steps exactly:

• Notify us via our official support channel ([email protected]) within 24 hours of delivery, providing your order ID, product details, and a clear reason for return.
• We will check the original seller’s return policy and confirm if a return is possible. Approval is at the sole discretion of the seller.
• If approved, you must ship the product back to the designated address (provided by us) within the seller’s return window. You must use a trackable courier service with proof of delivery.
• The return package must include the original invoice / airway bill and all original packaging, tags, and accessories.
• Once the seller confirms receipt and approves the refund/exchange, we will pass the refund to you (minus all non‑refundable costs as per Section 4).
  Note: Refunds may take 7‑15 business days to reflect, depending on the seller’s processing time and banking channels.

6. Strict Policy for Third‑Party Website Orders

6.1. Advance Payment & Non‑Refundable
100% advance payment is mandatory before we proceed with such orders. All payments are final and non‑refundable once the order is placed with the third‑party seller, regardless of delivery outcomes.

6.2. Acknowledged Risks
Many third‑party websites (especially those based in India or other jurisdictions) are known to:

• Collect advance payments and fail to deliver products.
• Refuse refunds or replacements even when products are defective or not delivered.
• Lack proper customer support, accountability, or legal compliance.
• Provide counterfeit, used, or damaged goods.

6.3. Waiver of Liability
By confirming a third‑party website order, you irrevocably waive any and all claims, complaints, or legal actions against MeroWish Int’l Logistic for:

• Non‑delivery, delayed delivery, or delivery of wrong/defective products.
• Financial loss, fraud, or scam perpetrated by the third‑party seller.
• Disputes regarding product quality, warranty, or after‑sales service.

6.4. Customer Responsibility
You are solely responsible for:

• Verifying the legitimacy, trustworthiness, and return policy of the third‑party website before sharing the link with us.
• Accepting all risks associated with cross‑border transactions, including currency fluctuations, customs seizure, and regulatory changes.
• Resolving disputes directly with the third‑party seller – MeroWish will not intervene or mediate.

6.5. Recommended Safe Platforms
For a safer shopping experience, we strongly urge you to use only reputable platforms such as:

• Amazon.in
• Flipkart.com
• Ajio.com
• Myntra.com
• Nykaa.com

7. Applicable Law & Jurisdiction

This Returns and Refund Policy, and any dispute arising out of or in connection with your use of our Services, shall be governed by and interpreted in accordance with the laws of Nepal, including but not limited to:

• Consumer Protection Act, 2075 (2018) – solely in respect of the logistic services provided directly by MeroWish (not the products).
• Electronic Transactions Act, 2063 (2006) – for liability related to digital transactions and third‑party platform risks.
• National Civil Code, 2074 (2017) – for general contractual obligations and indemnity.
• Customs Act, 2064 (2007) – for import duties, inspections, and clearance procedures.

Any legal dispute, claim, or controversy shall be subject to the exclusive jurisdiction of the competent courts located in Kathmandu or Birgunj, Nepal. You agree that any action or proceeding shall be brought individually and not as part of a class action.

8. Disclaimer & Limitation of Liability

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Frequently Asked Questions

Q: Why can’t you guarantee delivery or refunds for third‑party orders?
A: We have no control over external websites’ inventory, payment systems, shipping methods, or dispute resolution processes. We only execute your instructions to purchase and ship – we do not warrant the seller’s performance.

Q: What if the third‑party website scams me?
A: You must resolve disputes directly with that platform/seller. MeroWish cannot intervene, and we are not liable for any financial loss you incur.

Q: Can I cancel an order after advance payment?
A: For third‑party orders, no. Payments are final once confirmed. For eligible platform orders, cancellation is only possible if the seller allows it, and any taxes/shipping fees remain non‑refundable.

Q: How long do I have to request a return for eligible platforms?
A: You must notify us within 24 hours of delivery. The actual return shipment must be sent within the seller’s return window (which may be shorter than 24 hours).

Q: Who pays for return shipping?
A: The customer pays for all return shipping costs, including courier fees, insurance, and tracking.

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Contact Us

If you have any questions about this policy or need guidance on safer purchasing options, please reach out to our support team:

• Email: [email protected]
• Phone: 9705510555