Privacy Policy

Effective Date: 1st Shrawan 2083 (July 17, 2026)

1. Introduction

MeroWish Int’l Logistic (“MeroWish”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Services”).

By using our Services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our Services.

2. Information We Collect

We collect information in the following categories:

• Personal Identification Information: Full name, delivery address, email address, phone number, and, when required for customs clearance, a copy of your government-issued ID (e.g., citizenship or passport).
• Order & Transaction Data: Product details, order history, payment information (processed via third‑party gateways – we do not store any payment gateway details of users), shipping preferences, and communication records.
• Technical and Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, referring URLs, and cookies (see Section 7).
• Communications: Any information you provide when contacting our support team via email, phone, or chat.

We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, political opinions, health data) unless explicitly required by law for customs purposes.

3. How We Use Your Information

We use your information solely for the following purposes:

• To process and fulfill your orders, including purchasing products from third‑party sellers, arranging international shipping, and handling customs clearance.
• To communicate with you about order updates, delivery status, and customer support inquiries.
• To improve our services, website functionality, and customer experience.
• To comply with legal obligations, such as customs declarations, tax reporting, and law enforcement requests.
• To prevent fraud, unauthorized transactions, and other illegal activities.
• To send promotional messages only with your explicit consent (you may opt out at any time).

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Third‑party sellers and marketplaces: (e.g., Amazon.in, Flipkart.com) to place orders on your behalf.
• Logistics and courier partners: to ship your products internationally and deliver them within Nepal.
• Customs and government authorities: as required by Nepalese law for import clearance.
• Payment processors: (e.g., banks, digital wallets) to handle your payments securely.
• Service providers: that help us operate our website, send emails, and analyze usage (these providers are contractually bound to keep your data confidential).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. In general:

• Order data is kept for at least 90 days to comply with tax and customs laws.
• Communication records are stored for up to 90 days for customer service and dispute resolution.
• ID copies provided for customs are deleted after 30 days from the date of customs clearance, unless a legal dispute arises.
• You may request deletion of your personal data at any time, subject to our legal obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against accidental loss, unauthorized access, alteration, or disclosure. These include:

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption.
• Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality obligations.
• Secure Storage: Data is stored on servers with firewalls and intrusion detection systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are also responsible for keeping your account credentials confidential.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies are small text files stored on your device.

• Essential Cookies: Necessary for basic site functionality (e.g., session management).
• Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your language and region settings.

You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

8. Your Rights

Under Nepalese law and best practices, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing for direct marketing purposes.
• Right to Withdraw Consent: Withdraw any previously given consent, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 15 business days, as per local regulations.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third‑Party Links

Our website may contain links to external sites (e.g., Amazon.in, Flipkart.com, payment gateways). We are not responsible for the privacy practices or content of these third‑party websites. We encourage you to review their privacy policies before providing any personal data.

11. International Data Transfers

When you request products from international sellers, your personal data may be transferred to countries outside Nepal (e.g., India, USA, or China). We ensure that such transfers are made in compliance with applicable laws and that appropriate safeguards (e.g., standard contractual clauses) are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our Services after the changes take effect constitutes your acceptance of the revised policy.

13. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of Nepal. Any dispute arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Kathmandu or Birgunj, Nepal. We are committed to resolving privacy concerns amicably, but if a dispute cannot be resolved, you may seek legal recourse as provided by Nepalese law.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our Privacy Officer:

• Email: [email protected]
• Phone: 9705510555
• Office Address: Kathmandu, Nepal

We take your privacy seriously and will respond to all inquiries within a reasonable time.

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Last updated: July 17, 2026